Shipping Policy
Last Updated: 17 June 2026
At Grassland Nutrition, we are committed to delivering your order quickly and efficiently. Below you’ll find details about how we handle shipping across Australia and internationally.
1. Domestic Shipping (Australia)
Shipping Rates
Shipping rates are calculated at checkout based on your order value, weight, and delivery location. We offer:
- Standard Shipping (via Australia Post or courier): 3–7 business days
- Free Standard Shipping on orders over $199 AUD
Dispatch Times
Orders are typically dispatched within 1–2 business days after payment is received. Orders placed on weekends or public holidays will be processed the next business day.
2. International Shipping
We offer international shipping to select countries. Shipping costs and delivery times will vary depending on the destination and will be calculated at checkout.
Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.
3. Order Tracking
Once your order has been shipped, you will receive an email confirmation with your order number.
4. Delivery Delays
While we strive to meet the estimated delivery times, delays may occur due to factors outside our control (e.g. weather events, customs clearance, postal disruptions). We appreciate your patience in such cases.
5. Incorrect Shipping Information
Please ensure your shipping details are correct at checkout. Grassland Nutrition is not responsible for orders delayed or lost due to incorrect or incomplete addresses.
6. Lost or Damaged Parcels
If your parcel is lost or arrives damaged, please contact us at shipping@grasslandnutrition.net within 30 days of delivery so we can assist in resolving the issue.
7. Subscription Order Shipping
The following applies to orders placed as part of a recurring subscription.
Dispatch and delivery
Subscription orders are dispatched automatically at the start of each billing cycle, following the same dispatch timeframes as standard orders (1–2 business days after payment is processed). You will receive a dispatch confirmation email with tracking details for each subscription shipment.
Delivery address
Your subscription will ship to the address on file in your account. It is your responsibility to ensure your delivery address is current. You can update your shipping address at any time by logging into your account before the next order is processed. Grassland Nutrition is not responsible for subscription orders sent to an outdated address.
Shipping costs for subscriptions
- Subscription orders are subject to the same shipping rates as standard orders, calculated at the time of each dispatch.
- Free shipping thresholds (currently orders over $199 AUD) apply to each individual subscription order total.
- Shipping rates are subject to change and any updates will be reflected at the time of your next renewal.
Failed delivery of subscription orders
If a subscription parcel is undeliverable (e.g. incorrect address, unclaimed), it may be returned to us. Please contact us at shipping@grasslandnutrition.net to arrange redelivery. Re-delivery fees may apply.
8. Contact Us
If you have any questions about your order or our shipping policy, please get in touch:
Grassland Nutrition
1/12 Saltram Rd, Glenelg SA 5045 or via email: shipping@grasslandnutrition.net